Privacy Policy

Any of the information we collect from you may be used for the following purposes:

1. To process and fulfil your orders and manage your account
2. To assess credit applications and manage trade accounts
3. To contact you as part of the transaction process when placing an order
4. To obtain feedback on a product you have ordered
5. To investigate any complaints relating to the misuse of the website, products, or services
6. To improve our website, products, and customer service
7. To comply with our legal obligations
8. To send you periodic emails and marketing communications where you have consented to receive them

We take reasonable steps to protect your personal information from unauthorised access, use, modification, disclosure, or loss. We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your details.
In the event of a privacy breach that has caused, or is likely to cause, serious harm to any affected individual, we will notify the Office of the Privacy Commissioner and the affected individuals as soon as practicable, in accordance with Part 6 of the Privacy Act 2020.

Yes. We use cookies to provide a customised user experience, remember your preferences, and analyse website traffic. You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

We do not sell, trade, or rent your personally identifiable information to third parties.
We may share your information with trusted third parties who assist us in operating our website, processing payments, delivering orders, conducting credit assessments, or recovering debts, provided those parties agree to keep the information confidential and handle it in accordance with the Privacy Act 2020.
Where we share creditworthiness information with credit reporting or debt collection agencies, we do so for credit assessment and debt collection purposes in accordance with clause 11 of our Terms of Sale.
We may also disclose your information where required or permitted by law, to enforce our Terms of Sale or Conditions of Use, or to protect the rights, property, or safety of CCG or others.
Where we transfer personal information to a party outside New Zealand (for example, to overseas suppliers or service providers), we will take reasonable steps to ensure the information is protected in a manner consistent with the Privacy Act 2020.
Non-personally identifiable visitor information (such as aggregated website traffic data) may be provided to other parties for analytical purposes.

This Privacy Policy applies to information collected through our website at www.ccg.co.nz, our retail store, and in the course of our business dealings, including credit applications and trade account management.

By using our Site, you consent to the collection and use of your information as described in this Privacy Policy and in accordance with the Privacy Act 2020.
You have the right under the Privacy Act 2020 to request access to the personal information we hold about you, and to request the correction of any information that is inaccurate, incomplete, or misleading. You may access your personal information by logging into your registered account or by contacting us. We will respond to any such request within 20 working days.
Please notify us of any change in your circumstances that may affect the accuracy of the information we hold, so that we can update our records.
If you are not satisfied with our response to a privacy request, you may make a complaint to the Office of the Privacy Commissioner at www.privacy.org.nz.

We may update this Privacy Policy from time to time. Any changes will be posted on this page. We recommend you review this policy periodically.

If there are any questions regarding this privacy policy you may contact us using the information below.